Lenovo Named a Leader and Star Performer in Mid-Market Digital Workplace Solutions Assessment by Everest Group

Lenovo’s ability to help mid market organizations reduce IT support costs, accelerate time-to-value, and improve workforce productivity at scale has earned recognition as a Leader and Star Performer in Everest Group’s 2026 Digital Workplace Services PEAK Matrix® Assessment for Mid Market Enterprises.

Lenovo’s Digital Workplace Solutions (DWS) enable customers to improve speed, cut costs, and elevate employee experiences, helping new employees reach productivity up to 50% faster, increasing employee satisfaction by 30%, lowering end-user support costs by up to 30%, and proactively resolving up to 40% of issues to minimize downtime and business disruption1.

Lenovo delivers these results by uniquely integrating device, services, and intelligence into a single, scalable delivery model built for the mid market. Through lifecycle services delivered at global scale, AI powered automation and insights from Lenovo xIQ, and consumption based flexibility through TruScale DaaS, customers gain continuous visibility and control across their digital workplace. This integrated approach enables IT leaders to move faster, reduce costs, strengthen security, and proactively improve employee experience with less operational complexity.

Framework for Evaluation

The PEAK Matrix® Assessment incorporates a comprehensive methodology that evaluates service providers. Everest Group’s analysis recognized Lenovo’s strengths across two critical dimensions:

•    Market impact: Market adoption, portfolio mix and value delivered
•    Vision and capability: Vision and strategy; scope of services offered; innovation and investments; and delivery footprint

Lenovo was acknowledged as a Leader in overall market leadership position. Leaders demonstrate a strong proficiency in serving clients, delivering offerings tailored to the segment’s unique needs, maintaining high satisfaction by offering balanced portfolios, a clear mid-market vision, and robust contextualized solutions supported by talent and delivery models optimized for the market. They apply next-generation capabilities (including generative and agentic AI) backed by partnerships with mid-market-focused technology vendors, enabling co-created solutions and joint go-to-market efforts that accelerate time-to-value and deliver tangible operational outcomes. Leaders must continue enhancing their capabilities to offer unique benefits.

Lenovo’s designation as a Star Performer, one of only two providers recognized, reflects significant year-over-year improvement in both market impact and capability.
Key factors behind Lenovo’s Star Performer recognition include:

•    Demonstrated business impact: Strong growth in Digital Workplace Solutions adoption among mid-market organizations, driven by the ability to reduce complexity and improve IT efficiency

•    Faster issue resolution and onboarding: Customers cite Lenovo’s responsiveness and integrated support model as key to minimizing downtime and accelerating transitions

•    AI-led service innovation: Continued investment in hyper-personalized, AI-driven workplace services that enhance employee experience and productivity

•    Ecosystem-driven scale: A focused partner ecosystem that enables co-creation and faster deployment, helping customers scale solutions with confidence

As a result, year-over-year, Lenovo strengthened its Leaders positioning.

“Everest Group is rigorous in its research; to be named a Leader and Star Performer in its DWS PEAK Matrix Assessment is great validation of the solutions and services we empower our mid-market customers with,” said Rakshit Ghura, Vice President and General Manager, Digital Workplace Solutions, Lenovo. “The acknowledgement is an affirmation of our innovation and customer-centric support – from AI-led persona identification for highly personalized experiences and service delivery, to recognized high-velocity deployments with quick responsiveness, integrated support and transition methodology. We are dedicated to serving and addressing the needs of this segment.”