Jacky’s Electronics receives Dubai Service Excellence Scheme Awards

Press release

Published April 10th, 2012 - 08:37 GMT

Ashish Panjabi, Jacky's Electronics COO receiving the Best Service Performance Outlet Electronics Category

Jacky’s Electronics, the UAE’s leading multi-brand electronics retailer, was among the main awardees of this year’s Dubai Service Excellence Scheme (DSES) Award for delivering the best customer service in 2011.

The company’s Dubai Mall outlet received the Best Service Performance Outlet in the Electronics Category under the DSES award programme of the Department of Economic Development of Dubai. His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, honoured this year’s winners of the Business Excellence Awards at a ceremony held at Dubai World Trade Center. Ashish Panjabi, Chief Operating Officer, and Mathew Daniels, Head of Retail Sales of Jacky’s Electronics received the award.

“We at Jacky’s Electronics have been committed to our philosophy of serving customers from the heart by offering excellent products and customer service and we continuously think of ways to strengthen our loyal customers’ trust in Jacky’s as a brand. With quality audits being carried out every quarter and process measure reports being presented to the Quality Initiatives Management Review Board regularly, the customer service department is constantly exceeding the benchmarks that it created for itself,” said Panjabi.

“We are honoured that the Dubai government has recognised our commitment to customer service and this latest accolade will keep us to become more focused in providing long term customer satisfaction by developing innumerable customer service programmes. We also owe our success to our dedicated staff, striving hard to be more customer-centric for the benefit our loyal consumers,” he added.

DSES is an initiative of the Government of Dubai, Department of Economic Development, which is aimed at promoting excellence in customer service in the private sector and recognising businesses that provide excellent service for their customers. Designed to gain customers confidence and to make the experience of ‘Shopping in Dubai’ a pleasurable one, DSES binds all participating businesses to a common code of business ethics and core criteria for customer service excellence.

Background Information

Jacky's Electronics

Jacky's Electronics is one of UAE's oldest and most trusted retail brands. In 1988, Jacky’s group established its retail arm by opening its first Jacky's outlet in Al Nasser Square, Dubai. Over the years, the group continued to expand and founded other subsidiaries, all operating in Dubai. To reach out to maximum consumers where they can have an advantage to acquire the profitable deals from Jacky's. Our outlets are actively present in UAE's prime locations such as Dubai mall, Sharjah City Centre, Arabian Centre, Nasser Square, My City Centre(Al Barsha), Deira City Centre and Ajman City Centre.