Interactive Intelligence Seminar in Saudi to discuss key trends and technology innovations in the Contact Center Industry

Interactive Intelligence, a global provider of unified IP business communications solutions, is organising two seminars in Saudi Arabia that will educate organizations about the latest trends in the contact center/ call center industry and provide an insight into how technology can help them deliver great customer experiences. The seminar will be held on 17^th October at Le Meridien Hotel in Jeddah and on the 18^th October at the Sheraton Hotel in Riyadh. 

Speaking about the event, Abdul Nasser Bangcola, Country Manager, Saudi Arabia at Interactive Intelligence says, “Every professional in the contact center industry knows that innovation, flexibility and reliability are key differentiators. Whether it is in service, content or  technology. Our seminar will focus on the latest technology advances in the industry and how organizations can leverage technology to create a competitive advantage and provide outstanding customer service. Senior executives from our headquarters in the UK and the US will be flying in to share their knowledge and expertise with seminar attendees”. 

The topics at the seminar will include key trends in the contact center and communications environment and how this can impact  customer care strategy, ways to increase productivity and performance and at the same time simplify and manage resources, and technology that can help transform and optimize customer interactions and business processes.