Huawei Extends Expiring Warranty of Its Products to Ensure Customer Health and Convenience in Oman

Huawei users are being offered extended warranty on a range of products as a precautionary measure to prevent the COVID-19 outbreak. The offer includes Huawei’s wide range of products including smartphones, notebooks, tablets, smart wearables and other terminal products for which the warranty has expired during the period of 24 March 2020 to 31 May 2020. If a customer’s product meets the required conditions, the warranty period will be automatically extended to 31 May 2020, so they have their devices repaired under warranty and stay connected.

Customers who are practicing social distancing and staying at home can now take advantage of Huawei’s free courier services and have their device collected and returned by courier once it is repaired and sanitized. In addition, Huawei has taken further steps to ensure the health and safety of customers and staff at its service centers with the adoption of a series of precautionary measures. Customers in service centers will receive free temperature measurements and be provided with hand sanitizer, while mobile phones that have been repaired and undergo UV light disinfection. The centers will also be fully disinfected and cleaned three times a day.   

Users are also being advised by Huawei to use the pre-installed Support App to troubleshoot the issue with smart diagnosis or connect with the online customer service and get remote service. Consumers can also contact the Huawei Customer Service Hotline on 80077797 from 9AM to 8PM, online customer service, or email via the official website if there is a problem with their mobile phone.

Huawei users are being offered extended warranty on a range of products as a precautionary measure to prevent the COVID-19 outbreak. The offer includes Huawei’s wide range of products including smartphones, notebooks, tablets, smart wearables and other terminal products for which the warranty has expired during the period of 24 March 2020 to 31 May 2020. If a customer’s product meets the required conditions, the warranty period will be automatically extended to 31 May 2020, so they have their devices repaired under warranty and stay connected.

Customers who are practicing social distancing and staying at home can now take advantage of Huawei’s free courier services and have their device collected and returned by courier once it is repaired and sanitized. In addition, Huawei has taken further steps to ensure the health and safety of customers and staff at its service centers with the adoption of a series of precautionary measures. Customers in service centers will receive free temperature measurements and be provided with hand sanitizer, while mobile phones that have been repaired and undergo UV light disinfection. The centers will also be fully disinfected and cleaned three times a day.   

Users are also being advised by Huawei to use the pre-installed Support App to troubleshoot the issue with smart diagnosis or connect with the online customer service and get remote service. Consumers can also contact the Huawei Customer Service Hotline on 80077797 from 9AM to 8PM, online customer service, or email via the official website if there is a problem with their mobile phone.