Fourth consecutive year: Xerox in Leaders Quadrant of Gartner’s 2016 Customer Management Contact Center BPO Report

Press release

Published March 7th, 2016 - 07:19 GMT

Xerox

Industry research firm Gartner, Inc. placed Xerox in the Leaders Quadrant of its January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.

The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.

“We believe our placement in the Leaders Quadrant this year is the result of our strategy to deliver a better customer experience through less traditional means, such as digital, multichannel self-service and automated channels,” said Chuck Koskovich, global customer care leader, Xerox. “This new and evolving model of customer care is one that we are excited to lead.”

Through 52,000 customer management agents using 30 different languages, Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 170 customer care centers. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.

Background Information

Xerox

Xerox Corporation is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.

Headquartered in Norwalk, Connecticut, Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.