Ericsson Joins Zain Kuwait-Led Utilities Digital Transformation Project

Press release

Published August 9th, 2017 - 07:19 GMT

Ericsson will also provide a range of Managed Services for improved network operations and security, and for Internet of Things applications.

Ericsson has become a member of a consortium led by the operator Zain in Kuwait. The consortium will carry out a large digital transformation project for local utilities. The project will be completed by 2024 and as the sole technology partner, Ericsson will deploy a new smart metering solution.

The Enterprise and Cloud Billing solution implemented by the consortium will make it easier for the Ministry of Electricity and Water to collect revenue and distribute energy consumption over time. It will also improve the accuracy of invoices and give customers access to real-time information about usage. Around 800,000 new smart meters for electricity and water will be connected over Zain’s upgraded infrastructure.

Furthermore, the cross-industry Ericsson Multiservice Delivery Platform will help digitalize channels for consumer interaction, offering personalized and user-friendly services for all types of devices through self-service portals. Additional Ericsson solutions will provide important features for areas such as customer care, post- and prepaid services, performance management, event planning, and analysis of network data.

Wojciech Bajda, Head of Customer Unit Zain, Ericsson, says: “We have worked closely together with Zain Kuwait from the start of this digital transformation initiative, and we have made a long-term commitment to enable new revenue streams. We really look forward to being part of this project and to help develop the smart city infrastructure.”

Ericsson will also provide a range of Managed Services for improved network operations and security, and for Internet of Things applications.

Background Information

Ericsson

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole.

Company Profile

Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.