Dubai Customs announces working hours at its centers during Ramadan

Dubai Customs announced the official working hours at customs centers during the holy month of Ramadan to ensure clearance of goods whether for individuals or companies at convenient timings. 

The customs centers at Dubai Cargo Village, Al Maktoum International Airport - Cargo Terminal, Dubai Flower Centre, Jebel Ali, Coastal Berth, Al Khor Marine Operations and Hatta Customer Service Centre will be open 24/7 throughout the holy month of Ramadan.

The Jebel Ali Customer Service Centre will work from 9:00 am – 2:00 pm. The Communication and eServices Department will continue to receive customer inquiries regarding customs transactions on the toll free (80080080) from 7:30 am – 5:00 pm. The Postal Customs Center will operate from 9:00 am – 5:00 pm, while the Dubai Metals & Commodities Center will operate from 8:00 am to 6:00 pm. 

Working hours at Al Khor Operations Centre and Al Hamriyah Center will be from 8:00 am till 5:00 pm. The working hours of service centres at Ducamz, Silicon Oasis, Dubai Textile City and Dry Port and Claims & Collection at Dubai Intl Airport Free Zone and Cargo Village, will be from 9:00 am to 2:00 pm.

The working hours at Port Rashid centers and Customs Declaration Clearance at the Customs Declaration Management Department will be from 8:00 am till 2:00 pm, while the Customs Declaration Management Department will operate round-the-clock on clearing customs declarations, whereas declarations service (cancelation or amendment) will be open from 9:00 am till 5:00 pm. 

Dubai Customs affirms its commitment to provide continuous goods clearance services during the days of the holy month of Ramadan in keeping with the Department’s vision and strategic objectives.