Dubai Customs shares its experience in developing smart services with a Dubai Police Delegation

Press release

Published December 22nd, 2013 - 10:57 GMT

Al Bawaba

Dubai Customs’ smart mobile-enabled services, launched early October, as part of its transformation into the first 100 % smart government department, have attracted the interest of both federal and local government departments seeking to exchange expertise in this regard in view of implementing the Smart Government Initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai.

A Dubai Police delegation, headed by Colonel Ahmad Thani bin Ghulaita, Director of Crime Prevention at the Criminal Investigation Department, visited Dubai Customs where they were received by Juma Al Ghaith, Executive Director of Customs Development Division. During the meeting, Al Ghaith showcased Dubai Customs’ experience in developing smart mobile-enabled services in a record time, after His Highness Sheikh Mohammed bin Rashid Al Maktoum launched the m-Government Initiative. He briefed the delegation on the process of delivering all Dubai Customs’ services through mobile phones to customers, wherever they are 24/7.

Al Ghaith explained that the Department developed an integrated system for services that allows customers to submit their requests through their phones and ensures them that their requests are being processed the moment they are received by the respective employee. The system notifies customers directly on the progress of their requests and the time needed to deliver the services they requested. This is an added value for customers, as it cuts down their business costs, saves their time and reduces the need for personnel to carry out customs transactions.

The delegation showed great interest in Dubai Customs’ smart government experience. The importance of coordination and sharing experiences between government departments to achieve the objectives of a local smart government, was highlighted at the meeting.

The new breakthrough is meant to boost Dubai’s competitiveness after being announced as the host city of EXPO 2020, and reinforce the Emirate's position on the world trade map. Dubai plays a vibrant role in linking world markets, being at the hub of the international economic platform and owing to the city’s cutting-edge infrastructure and the facilitations and business opportunities it offers.

Background Information

Dubai Customs

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide, turning it into a principal capital, business and tourism destination, as it facilitates smooth movement of legitimate trade and leverages economic and social development, the matter which is consistent with its slogan stating "gateway to Dubai’s prosperity", because prosperity is usually based on free trade through a safe, fast and practical environment to meet the needs of people and adapt to their requirements. This in addition to DC’s main role to protect society and borders against those who try to smuggle prohibited substances to or through Dubai threatening the community safety and security.

Company Profile

Dubai Police

Dubai Police Force was established on June 01, 1956, and was based in "Naif Fort," as its Headquarters, until the year 1973 when it was moved to the current location. "Naif Fort" was transformed, later, into one of Dubai Police Stations.

We, Dubai Police, are proud to be an Arab modern police establishment with a force of more than fifteen thousand employees who are characterized by their degrees of high-level multi specialties and training. We are also proud to be one of the best security institutions, at all levels; locally, regionally, and globally.