Dubai Customs develops its website and adds new e-services

Press release

Published May 29th, 2013 - 05:43 GMT

Dubai Customs' website

Dubai Customs has developed its website in consistence with Dubai e-Government integrated service delivery requirements.

The website has been redesigned in order to make it feasible for all users in accessing different data and information they look for together with a simplified method of displaying information, contributing to communicating Dubai Customs` different activities to all users, supported by access via the website to the Customs` links on social networking sites.

The customers service delivery standards have been improved to a better level by permitting provision of services and communication through Custom`s website that accounted for 16 e-services including 9 new services now are available on website.

Registration & Licensing Services:

Customs Code.

Clients Accreditation Programme.

Customs Warehouse License.

Trademark Recording Application.

Customs Declaration Services:

Request for customs clearance & declarations.

Vehicle Clearing Certificate.

Manifest registration approval.

Customs deposits refund.

Appeals submission.

HS Code classification.

Request for technical opinion.

Certifications & Clients Reports Services:

Submission of information through a supporting system designated for receipt of information from all users.

Juma Al Gaith, the Executive Director of Customs Development Division at Dubai Customs said that the updating of the website comes as part of Dubai Customs IT applications on-going development aiming at attaining best clients electronic service delivery standards in accordance with the most recent recognized international standards that will ensure efficiency and save clients` time, effort and cost.

“The development of the website responds as well to service delivery requirements within Dubai through Dubai electronic Government and so we have now placed all our service on the website in a simple way allowing clients to easily and simply submit their requests via the website”, he added.

Background Information

Dubai Customs

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide, turning it into a principal capital, business and tourism destination, as it facilitates smooth movement of legitimate trade and leverages economic and social development, the matter which is consistent with its slogan stating "gateway to Dubai’s prosperity", because prosperity is usually based on free trade through a safe, fast and practical environment to meet the needs of people and adapt to their requirements. This in addition to DC’s main role to protect society and borders against those who try to smuggle prohibited substances to or through Dubai threatening the community safety and security.