Cisco Named a Leader in Three Gartner Magic Quadrant Reports in Four Months

Cisco announced that analyst firm Gartner has named Cisco a Leader in three collaboration-related Gartner Magic Quadrant reports. The reports evaluate companies based on completeness of vision and ability to execute.

Gartner named Cisco a Leader in the following 2018 reports:

- Magic Quadrant for Unified Communications: This is the eleventh year in a row Gartner named Cisco a Leader in this Magic Quadrant.

- Magic Quadrant for Contact Center Infrastructure, Worldwide: This is the seventh year in a row Gartner named Cisco a Leader in this Magic Quadrant.

- Magic Quadrant for Meetings Solutions: Gartner has named Cisco a Leader in this Magic Quadrant since the report’s inception this is our second consecutive year in a Leader position.

“For most collaboration providers, we believe being positioned as a Leader in a single category is quite a feat,” said Amy Chang, SVP and GM, Collaboration Technology Group, Cisco. “But at Cisco, we know that companies need to collaborate in many ways—and they need all the parts to work seamlessly with each other. The whole needs to be greater than the sum of its parts. To us, recognition in three Gartner Magic Quadrant reports is great, but seeing our customers use our technology—from Webex to Jabber to contact center—to make magic happen every day is what fuels us to keep pushing the envelope.”

Key Facts:

-  More than 95 percent of the Fortune 500 use Cisco collaboration.

-  Six billion meeting minutes happen in Cisco Webex® every month—it’s the gold standard when it comes to real-time meetings and getting things done

We recently announced a new solution with Google Cloud, combining their Contact Center AI service with our Customer Journey Platform. With millions of customer service agents globally using Cisco’s contact center software, our integration with Google will help to augment responses in our call centers by leveraging data and intelligence from AI.