Burgan Introduces the “Electronic Know Your Customer” Feature

Burgan Bank recently launched its latest digital service, the “Electronic Know Your Customer” (eKYC) form, which allows customers to seamlessly update their personal information through Burgan Bank’s digital platform in their own comfort without the need to visit the branches physically. This step comes in line with the Bank’s strategy to develop innovative digital solutions for customers that respond to their needs and make their banking transactions more convenient than ever before.

Under this new eKYC service, Burgan Bank customers will be able to update their personal information simply via internet banking (online.burgan.com) a safer and faster alternative to completing the form physically at the Bank’s branches. The service allows customers to update their personal information including; marital status, spouse & children details, mailing & international addresses, bank accounts’ details, employment information, tax details, and many more.

This flexible service, which can be accessed from anywhere and at any time, increases the safety and security of bank accounts and prevents cybercrimes. This comes in line with the Bank’s strategy to continuously enhance its cybersecurity and fulfill the guidelines of the Central Bank of Kuwait. 

The eKYC service will also play a significant role in creating an updated customer database and will make it easier for customers to open an account and apply for credit cards and loans without visiting a branch. This advances digital transformation across Burgan Bank’s various vital operations and banking services

Commenting on the latest service, Mr. Deniz Devrim Cengiz, Group Chief Digital Banking Officer at Burgan Bank said: “The eKYC Feature is part of Burgan Bank’s strategy to advance towards digital transformation across its various vital operations and banking services and aims to achieve speed and ease in all of the Bank’s transactions. The service has simplified the data authentication process and reduces the amount of paper while being in line with the Bank’s sustainability strategy.”

Cengiz emphasized that Burgan Bank’s customer needs are a top priority. He further notes that this new service is crucial to a positive customer experience, providing customers with fast, seamless, and high-security digital services that meet their needs and save them time and effort to ensure the speedy completion of business activities.

Cengiz also reaffirmed Burgan Bank’s commitment and steady progress towards adopting digital transformation across its various vital operations and banking services to better serve customers and satisfy their diverse needs.