Burgan Bank Launches Its New Online And Mobile Banking Platform To Improve Overall Customer Experience

Press release

Published February 12th, 2020 - 05:40 GMT

Burgan Bank Launches Its New Online And Mobile Banking Platform To Improve Overall Customer Experience

The redesigned platforms are now fully accessible from computers, tablets and mobile devices, and is designed to be visually appealing and user-friendly.

Highlights

Commercial entities can now view POS transactions, trade related transactions, send payment instructions domestically or internationally directly from their mobile device, and much more improved functionalities to help manage their business better.

Burgan Bank is pleased to announce the launch of its new online and mobile Banking platform. The new and improved digital interface that went live today is part of a broader digital initiative to provide our esteemed customers with an enhanced omni - channel customer experience via the web and within a mobile app.

The redesigned platforms are now fully accessible from computers, tablets and mobile devices, and is designed to be visually appealing and user-friendly.

Constructed to enrich the user experience, the innovative platforms incorporate a modern design and responsive technology to seamlessly optimize viewing capabilities for all devices and screen sizes. Among the many new features and improvements offered, the new platforms have a consistent look and feel across all devices; a quick view dashboard; services such as eZpay and a faster and easier Bill Pay functionality.

In line with the bank’s aim to ensure optimal customer satisfaction through the introduction of new services and products, Mr. Raed Al-Haqhaq Deputy Group CEO & CEO – Kuwait stated, “As we introduce our modernized platforms, we present Burgan Bank customers with the option to carry out their transactions and do just about everything they want to do in our branches more seamlessly through our upgraded online offering and at their convenience.”

“While developing the new platform experience, client engagement was the key. The platform redesign was based on feedback from our clients who will start to see visual changes and a new unified design as part of an overall evolution of our digital banking experience.

Future planned releases will enable us to provide more personalization based on the client’s relationship with us,” said Mr. Venkat Menon, Group Chief Operations & Technology Officer.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.