Burgan Bank Launched Its Whatsapp Service on 1804080

Press release

Published June 28th, 2020 - 05:35 GMT

Burgan Bank Launched Its Whatsapp Service on 1804080

Venkat Menon, Burgan Bank’s Group Chief Operations & Technology Officer

Highlights

Burgan Bank recently launched its new WhatsApp business service on 1804080 to accommodate general customer queries.

Burgan Bank recently launched its new WhatsApp business service on 1804080 to accommodate general customer queries. The new service which replaces the existing WhatsApp service of 55804080 addresses customer’s expectations of speedy interaction with the Bank and reflects the bank’s pursuit for customer convenience, this was achieved in collaboration with Infobip . The service is available in both Arabic & English.

The new WhatsApp service is among the quickest interactive, easy-to-use platforms that aim to reach out to a wide customer base. No personal or confidential information will be displayed and the platform will serve as a reliable tool both domestically and when travelling abroad.

All messages on Burgan Bank’s verified WhatsApp Business account are encrypted, ensuring safety and security of customer information. Customers are encouraged to check for the green badge next to the Burgan Bank name in the chat window to ensure they only engage with the bank's verified WhatsApp Business account.

Mr. Venkat Menon, Burgan Bank’s Group Chief Operations & Technology Officer said: "We believe the new offering will complement our existing digital banking channels and offer security along with the simplicity and convenience of instant responses 24/7. As Burgan Bank forges ahead with its digitization agenda, we look forward to progressively expanding our range of WhatsApp based services in the near future to enable continuous, immediate and safe conversations with our customers".

For more information on Burgan Bank products or services, customers can contact the personal banking executive at the branch, or contact the call center on 1804080. For more information, customers can also log onto the bank’s website on www.burgan.com.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.