Burgan Bank ‘first in Kuwait’ to receive ISO 20000 Certification

Burgan Bank announced today that it is the first local bank in Kuwait to have been successfully certified with the prestigious ISO 20000 certificate, in acknowledgment of its attainment of best Information Technology service management standards and global best practices in service management. With this current achievement, the bank is proud to independently demonstrate to its customers that it has met best practice in Information Technology service management.

The ISO/IEC 20000 certificate is an international standard for IT service management, applicable to any organization from all types of business sectors and activities, and is based on and replaces BS 15000, the internationally recognized British Standard. The bank achieved this certificate by meeting international best practice standards of IT service management in developing IT services that are supported and driven by different business objectives, integrating people, processes and technology to support business goals,and placing controls to measure and maintain consistent levels of service.

Commenting on this token of achievement, Fahad Al Menayes , Group Chief Information Technology Officer at Burgan Bank said:  “We are proud to be the first bank in Kuwait certified with the ‘ISO 20000’ certificate, which is an acknowledgement of our well defined policies and procedures streamlined to meet the bank’s overall business objectives and functions in accordance to worldwide criteria. Complying international standards helps re-assure our clients that our services are efficient to meet their needs.”

Al Menayes added: “Today’s announcement drives us to continue our journey of providing best-in-class IT service management that are aligned with the needs of our business and clients, while ensuring that our business operations are carried out as efficiently as possible.”

Al Menayes noted that the bank’s latest achievement signifies the hard work and dedication of Burgan Bank’s staff along with the support of Protiviti; the bank’s global consulting firm.

Burgan Bank’s achievement of the ISO 20000 certificate further builds on its string of accolades, and is a clear indication of its constant perusal of excellence through embracing international quality standards, a step that marks its strong position across the banking sector. Additionally, the certification demonstrates that Burgan Bank has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service.

For more information, customers can visit the bank’s website on www.burgan.com.