BisB Receives Two Awards for Strategic Alignment and Customer Journey at the 2020 Transformers Awards Ceremony

Bahrain Islamic Bank (BisB) was recently presented with two awards during the ‘Transformers Awards ®’ ceremony, organised by Trusted Advisors Group, which took place on 31st January 2020 in Marrakesh, Morocco. Both of the awards, which were bestowed with double distinction, came as the result of BisB’s achievements in the fields of innovation and simplification. The first ‘Transformers Award’ was given in light of the Bank’s success in transforming and realising their strategic vision of elevating the financial industry and facilitating financial transactions for customers through digital innovations. The second ‘Customer Journey Award’ was presented for the deployment of the Bank’s ‘Selfie’ Mobile Account Opening digital solution, which allows both new and existing customers to open a BisB account through face ID authentication. Maisa Shunnar, the Bank’s Chief of Strategy Implementation & Transformation, attended the ceremony and received the award on the Bank’s behalf.

The awards were determined by consultants at Trusted Advisors, certified in change management and transformation management, who use an extremely unique approach in evaluating award recipients, which are selected from leading financial institutions across the Middle East and North Africa region. Areas of consideration include the level to which transformational initiatives are intimately linked to the organisational DNA of the bank being evaluated, each bank’s ability to successfully align and integrate all the stakeholders involved, and their capacity to generate a transformational vision that serves as a source of inspiration for the entire sector.

The Chief Executive Officer of BisB, Mr. Hassan Amin Jarrar, said, “We are incredibly proud to receive these awards, which recognise the Bank’s continuous efforts towards driving digitisation and inspiring innovation in the industry. Innovation has always stood at the core of our business approach, and it is our ethos that the experience of banking in our day and age ought to be a seamless, simplified process. That’s exactly what we will be continuing to work toward achieving at BisB -  to completely transform the traditional customer experience into a digitised and seamless process.”

BisB is constantly working with local bodies and international partners to launch a series of innovative products and solutions, and has been focusing on placing seamless technology at the heart of its operations, strategies, and plans, in order to achieve its technology-led vision of transforming their customers’ experience by simplifying their money matters.