Bank Nizwa wins two awards at the 2016 Middle East Call Centre Awards

Bank Nizwa received two prestigious accolades at the 2016 INSIGHTS Middle East Call Centre Awards. For a second consecutive year, the bank won ‘Best Employee Retention and Motivation’ award, while its Senior Manager of Digital Channels, Ikhlas Al Lawati, was named ‘Call Center Manager of the Year’. The awards highlight the call center’s contributions to the bank’s successful 3-year journey in providing customers with progressive Shari’a-compliant banking solutions around the clock.

Dr. Ashraf Al Nabhani, General Manager Corporate Support at Bank Nizwa said, “These awards recognize our collective and individual achievements in creating and nurturing an energetic working environment for employees, enabling them to develop and perform at the highest levels. Customer service is at the center of what we do every minute of the day or night, therefore, it is paramount for us to continuously deliver a world-class experience that meets the diverse requirements of our growing customer base.”

An employer of choice, Bank Nizwa attracts trains and retains Omani talents looking to build promising careers in the banking industry. Today, the bank has over 300 employees in 11 branches across the Sultanate, with an Omanization rate of 88%. Its award winning Call Center’s team has undergone extensive training to ensure every call is a rewarding, productive and efficient experience reporting an impressive 97% of issues resolved immediately.