Azizi Developments Advances IT Transformation with Expanded SAP Rollout, CRM Enhancements, and Centralized Infrastructure Initiatives

Azizi Developments, a leading private developer in the UAE, continues to advance its digital transformation with the expansion of SAP ERP across other Azizi Group entities, enhancements to its Salesforce CRM platform, upgrades to its telecom systems, and further progress on its centralized data center infrastructure. These initiatives reinforce the developer’s focus on operational efficiency, data accuracy, business continuity, and quality service delivery across its operations.

SAP is the world’s largest vendor of Enterprise Resource Planning (ERP). The ongoing deployment of SAP ERP throughout Azizi Group, including development, manufacturing, and facilities and asset management, represents a key step in strengthening the developer’s systems and controls. The implementation supports integrated data management, standardized processes, and real-time visibility across functions, enabling more efficient coordination and reporting across operations.

Once fully implemented, the SAP platform is expected to serve as a single, unified system across Azizi Group’s operations, enabling faster month-end and year-end closing, improved financial reporting accuracy, and more efficient intercompany reconciliation. Standardization across finance, procurement, and sales functions will strengthen internal controls while maintaining the flexibility required to support ongoing expansion. The initiative is expected to result in lower operational costs, faster rollout of new group companies, quicker strategic decision-making, and earlier identification of underperforming entities, without reliance on batch processing or standalone data warehouses.

In parallel, Azizi Developments has upgraded its Avaya telecom system, eliminating physical cabling and desk phones. This transition enhances flexibility and reliability across internal communications, while supporting the company’s sustainability objectives through reduced hardware dependency and lower e-waste.

Moreover, the developer continues to strengthen its centralized data center environment, consolidating systems to support seamless connectivity, redundancy, and high availability across corporate and project operations. This centralized architecture enhances business continuity and system resilience, ensuring critical applications remain accessible with minimal disruption.

Azizi Developments has also enhanced capabilities within its Salesforce CRM to further streamline customer engagement and payment processes. These enhancements include onboarding retention teams to support successful first payments, automated reminders for due, overdue, and advance collections, and the integration of secure credit-card payment links across sales, retention, and collections. The improvements enable more efficient electronic payment options for both existing customers and end-of-interest (EOI) transactions.

Further digital transformation initiatives currently underway include planned SAP integrations with banking partners to improve vendor payment planning and bank reconciliation, the rollout of a vendor portal to automate supplier onboarding, integration of production software with SAP, and the implementation of paperless workflows to reduce manual processes.

Mr. Farhad Azizi, Group CEO of Azizi Group, said: “Our digital transformation continues to play an important role in strengthening efficiency, transparency, and operational consistency across Azizi Group. Through the expansion of SAP, ongoing improvements to our CRM platforms, and continued investment in centralized infrastructure, we are reinforcing our internal capabilities and supporting more informed decision-making across the business.”

Through these initiatives and more, Azizi Developments continues to strengthen its technology foundations, operational excellence and the sustainable, long-term growth of Dubai’s real estate sector.

Azizi Developments’ Sales Gallery can be visited on the 13th floor of the Conrad Hotel on Sheikh Zayed Road.