Al-Futtaim and iYogi launch GCC’s first remote tech support service

Techserve, a leading service and systems integration provider today announced a pioneering alliance with global remote tech support services provider iYogi to provide on-demand remote tech support for consumers and businesses across the GCC.  

This is the first time such a service is being offered in this region and will be made available to homes and businesses that require quick and efficient resolution across a comprehensive range of technologies and brands. Roll out of the remote support service will begin with the UAE and will be offered to other GCC states by the second quarter of this year.

The partnership will augment Techserve’s present comprehensive tech support service channels which includes carry-in, on-site, pick and drop, in-store support, home delivery, installation solutions and systems integration, for all CE, IT, mobile, telecom, digital and office automation products..

The Al-Futtaim group company presently services best-in-class brands including Panasonic, Toshiba, Sanyo, Nokia, Bose, Sony Vaio, Aftron, Control4. The alliance will strengthen this unique service capability by adding iYogi’s online 24/7 tech support driven by its proprietary technology platform called iMantra. iYogi currently successfully provides personalised computer support for consumers and small businesses in US, UK, Canada and Australia.

The service for PCs and a range of connected devices is primarily subscription based however incident-based services will also be available. Arabic enabled support is presently being developed and is expected to be launched later this year.

To subscribe or to access this service UAE customers can call the toll free number 800 0357 02455 or visit www.techserveuae.com.

Customers can choose various contact channels including real-time phone, chat and e-mail for a suite of services including diagnosis, repair, installation and maintenance for multiple devices, software applications and other products.

While addressing a media conference this morning, Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al-Futtaim Group said: “I am extremely glad this alliance has come to fruition because now great tech support is just a phone call away. It is revolutionary in that this service has never been offered in the UAE or in the region on this scale and will benchmark the way these services are delivered.

“As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in.

“The rapidly growing UAE consumer electronics market stands at US$ 2.4 billion in sales. We expect nearly 24,000 subscribers in the first year of operation and will roll this service out to other parts of the GCC,” he added.

Uday Challu, CEO & Co-Founder of iYogi said: “After successfully providing our services to consumers in the United States, the United Kingdom, Australia and Canada we are excited to launch our services with Techserve in the Middle East.

“Techserve’s established footprint in this part of the world provides the foundation to grow into the market leader for remote tech support in the UAE and the region. Customers and businesses in this region are rapidly adopting newer technologies, which makes the region a critical part of our global roll-out for remote tech support services,” he said.