Ajman Bank named ‘Best Small Bank’ by Ethos Consultancy

Press release

Published October 12th, 2011 - 11:47 GMT

Al Bawaba

Ajman Bank, an award-winning financial services institution committed to transforming the experience of Islamic banking, announced today that it had been named the “Best Small Bank” at the 2011 Bank Benchmark Index Awards. The award was presented to the bank by Ethos Consultancy during the ceremony as part of UAE Customer Service Week.

The Bank Benchmark Index Awards are based on research conducted by Ethos Consultancy which uses trained researchers, acting as prospective customers, to measure customer service at a bank’s branch, call centre, and website. Ajman Bank was recognised for its commitment to transparency and focus on delivering a personalised and efficient service across all its operations.

“Customer service excellence has been a driving force behind the success of the bank. In 2010, we were ranked third in customer service among all Islamic banks in the country and today we are proud to be named ‘Best’ in our league of banks. As we continue to expand our footprint across the country, our ultimate goal remains the same – to be recognized as the customer service leader among all the UAE banks.” said Lutfi Al Shukaili, Head of Service Quality, Ajman Bank.

“The Ethos award is the latest accolade received by the bank. In March, Ajman Bank’s Home Finance product was named the region’s best at the 2011 Banker Middle East Product Awards. In 2010, Ajman Bank was named the UAE’s Best Domestic Bank at the Islamic Business & Finance Awards,” said Asad Batla, Group Head Retail Banking, Ajman Bank.

Background Information

Ajman Bank

Ajman Bank is a young, agile Islamic commercial bank that provides a wide range of value-driven banking services in the UAE for individual, business and government clients, all in compliance with Shariah principles. Ajman Bank seeks out the market’s best products, people and technology in order to deliver what customers want, how they want it, delivering real value and recreating that human touch lost in modern banking.

Headquartered in Ajman and strongly supported by its government, Ajman Bank is the keystone of the emirate’s economic development strategy and is in a position to benefit from its growth and potential like no other. Ajman Bank is committed to becoming a sustainable organisation in its truest sense, balancing care for the community and employees with the business of delivering value to its shareholders and customers.