ADCB wins three accolades for Retail and Commercial Banking by the Asian Banking and Finance Awards2016

Press release

Published August 2nd, 2016 - 08:34 GMT

Abdul Shakeel Abdul Hameed, Head of Retail Banking at ADCB

Abu Dhabi Commercial Bank (ADCB) received three prestigious awards fromAsian Banking and Finance, ahighly respected financial publication based in Singapore. ADCB Commercial Banking has been awarded the “SME Bank of The Year” & “UAE Domestic Technology & Operations Bank of the Year” awards for the distinctive proposition it offerscommercial clients in the form of banking solutions, borrowing solutions, cash management, trade, treasury and investment banking.ADCB was also recognized in theretail banking sectorwith the “Retail Innovation of the Year” award for its introductionof the Voice Biometrics initiative “ADCB VoicePass”, a first in the region.

ADCB “VoicePass” allows customers to easily be authenticated bythe system using a customized vocal password.

Abdul Shakeel Abdul Hameed, Head of Retail Banking at ADCB, said: “ADCB has always been atthe forefront when it comes to providing superior customer experience. The success of “VoicePass” is a clear indication that our customers appreciate the ease of authentication combined with high level of security afforded by biometric technology. We will continue to explore opportunities to bring such innovative services to the market for the benefit of all our customers.”

“VoicePass” showcases ADCB’s ambitiontoindividually servemulti-cultural communities.For the first time in the world, a voice biometric program is available in English, Arabic and Hindi, enabling ADCB customers to bethe first in the region to benefit from using their voices to access their phone banking accounts.

Gopal Iyer, Head of Commercial Banking at ADCB said: “These awardsare a recognition of our consistent strategy ofsupporting SMEs in the UAE. Despite a challenging market environment, ADCB Commercial remains true to its philosophy of being“Open to Ideas, Open to Business”. We would like to thank our customersfor continuing to place their trust in us.”

Jerry Mollenkramer, Group Chief Operating Officerin ADCB said: “It is our collective and consistent commitment to continuous improvement inoperational and service excellence that have made winning this distinguished accolade possible. Such prestigious external recognition by our regional banking peers only serves to further motivate the team to both protect and progress ADCB’s leading position as the number one bank of choice in the UAE.”

Background Information

Abu Dhabi Commercial Bank

ADCB was formed in 1985 and today after integration employs over 3,350 people from over 45 nationalities, serving approximately 590,000 retail customers and over 20,000 wholesale clients. It is the third largest bank in the UAE and second largest in Abu Dhabi by assets, at AED 163.7 billion as at March 31st, 2010.

ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative, Islamic products, project finance and property management services.

ADCB is owned 64.8% by the Abu Dhabi Government through the Abu Dhabi Investment Council. Its shares are traded on the Abu Dhabi Securities Market.

ADCB has won the Silver class category of The Sheikh Khalifa Excellence Award (SKEA) for the finance sector in November, 2009. In February 2010, ADCB won The World Finance Corporate Governance Award for “Best Corporate Governance in the UAE” and was recently named “Best Retail Bank in the UAE and GCC 2010” by The Asian Banker magazine in March 2010.