ADCB harnesses digital innovation and meaningful technology to offer a new way of banking

Press release

Published February 1st, 2017 - 11:23 GMT

During the event

Abu Dhabi Commercial Bank (ADCB), has created history and set a new standard for digital banking in the UAE with the opening of its first uBank - ADCB’s digital banking centre. uBank at Yas Mall Level 1, Abu Dhabi, is a first of its kind digital banking centre which delivers a transition from conventional banking channels to a paperless digital experience using biometric authentication, a digital signature system and video assistance from a Virtual Relationship Officer. At uBank new customers may open a bank account and receive a debit card, credit card and cheque leaves instantly on the spot. In addition, uBank can also service several requirements for existing ADCB customers including emergency replacement of credit or debit cards.”

With two more uBank centres planned to launch this year at Wahda Mall, Abu Dhabi and City Walk, Dubai, the innovations at uBank will have a tangible impact on making ADCB’s customers lives easier by enabling instant fulfillment of several common banking transactions and service requirements.

Arup Mukhopadhyay, Head of Consumer Banking Group at ADCB, said: “As an early adopter of smart banking technologies, with uBank, ADCB leaps ahead of the curve and is the first institution in the UAE to successfully bridge the gaps in offline and online banking services. At ADCB, it is not just about digital 'for digital's sake', it is about a consistent commitment to incorporate technology that creates value for customers by improving the overall customer experience, and subsequently the business. uBank embodies this ethos by supporting digital technologies with a human-assisted environment to help customers fully leverage the meaningful technology innovations on offer. We plan to continue to invest only in technologies that enhance our customer's banking experience and help us to drive operational efficiency and effectiveness as a business.”

Saoud Khoory, General Manager of Yas Mall commented: “We are delighted to have the first uBank, digital banking centre from ADCB opening at Yas Mall. As we continually look for exclusive concepts that can provide the best quality services and unique experience to our visitors, we are confident that uBank will cater to this with a convenient and modern banking facility at Yas Mall.”

As the first local bank to introduce an app for the Apple Watch, ADCB has long been a front-runner in smart baking technology in the UAE. Other innovations ADCB has launched include the VoicePass, Instant Loan Top-up and Fingerprint Authentication on their mobile apps.

Background Information

Abu Dhabi Commercial Bank

ADCB was formed in 1985 and today after integration employs over 3,350 people from over 45 nationalities, serving approximately 590,000 retail customers and over 20,000 wholesale clients. It is the third largest bank in the UAE and second largest in Abu Dhabi by assets, at AED 163.7 billion as at March 31st, 2010.

ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative, Islamic products, project finance and property management services.

ADCB is owned 64.8% by the Abu Dhabi Government through the Abu Dhabi Investment Council. Its shares are traded on the Abu Dhabi Securities Market.

ADCB has won the Silver class category of The Sheikh Khalifa Excellence Award (SKEA) for the finance sector in November, 2009. In February 2010, ADCB won The World Finance Corporate Governance Award for “Best Corporate Governance in the UAE” and was recently named “Best Retail Bank in the UAE and GCC 2010” by The Asian Banker magazine in March 2010.