Abu Dhabi Ports places customers at the heart of its business

Press release

Published July 7th, 2015 - 04:34 GMT

During the event

Abu Dhabi Ports has launched its brand new Customer Service Centre at Zayed Port, further enhancing the organisation’s comprehensive service offerings while addressing the various needs of a continuously growing customer base.

With a dedicated team of highly trained service professionals, the new centre combines Abu Dhabi Ports’ previous smaller service points and is the first centralized focal point of contact for the company’s current and potential customers, business partners and visitors.

Equipped with an intelligent queuing and processing system, the new centre provides various service offerings to the highest professional standards, covering general enquiries, information services and complaints, as well as assistance with documents and payments.

“Abu Dhabi Ports’ new Customer Service Centre is a strategic approach to continually increase efficiency and delivering excellence in our services. The new centre has been designed to further improve our customer care and to better meet their needs while being ever more responsive,” said Capt. Mohamed Juma Al Shamisi, CEO, Abu Dhabi Ports.

In order to complete the service experience, Abu Dhabi Ports also offers a 24-hour Customer Service Hotline that can be reached under 800102030.

Background Information

Abu Dhabi Ports Company

Abu Dhabi Ports Company (ADPC) is a master developer and regulator of ports and industrial zones. The objective of ADPC is to act as an enabler for development and trade and facilitate its contribution to the diversification of the national economy. In doing so, it will provide its customers and stakeholders with the highest levels of service in a responsive and transparent manner.

ADPC was established in March 2006 by Emiri Decree No. 6 of 2006 in the Emirate of Abu Dhabi as part of the restructuring of the commercial ports sector in the Emirate and was given control and regulatory enforcement power over all commercial ports assets previously owned by the Abu Dhabi Seaports Authority (ADSA).