Global digital leader LG Electronics has launched a major on-line customer
service offering - Global Cyber Service Centre. The new service provides
buyers of its premium-brand brown, white and multi-media goods with a
guaranteed 24-hour response to complaints.
LG customers across the Middle East can access the GCSC by logging on to
www.lgservice.com to file on-line complaints, get information on LG service
policies, and to find out where the nearest repair stations are located.
"Complaints will be automatically directed to the person in-charge who will
respond within 24 hours," Mr Y.R. Roh, Managing Director, LG Electronics
Middle East, told albawaba.com.
The GCSC launch is aimed at positioning the company as the leader of
e-business service in the Middle East and Africa.
"This is yet another step forward in LG's strategy of being the world's
digital leader," Roh added.
Since its establishment in 1958 as Korea's pioneer consumer electronics
company, LG Electronics (LGE) has expanded worldwide, and boasts 35,000
employees in over 120 countries.
LG has been heavily involved in the Mid-East business scene in recent years.
Active in the Iranian electronics and multi-media market for more than 15
years and now the Republic's brand leader, the electronics giant will be the
main sponsor of the LG Cup 2000 four nations international football
tournament to be held in Iran between June 7-9, 2000. - albawaba.com
© 2000 Mena Report (www.menareport.com)
