HP announced at Gitex Dubai 2003 Arab National Bank (ANB) as a new regional customer for HP Superdome Servers and Mission Critical Support services within banking.
ANB will be the first bank in the Kingdom of Saudi Arabia to implement a duel HP Superdome installation, allowing the bank to reduce their number of servers and at the same time increase their compute power and capacity.
The migration process will be rolled-out in two phases over the next year and will initially incorporate the combination of 20 Unix servers into the two HP Superdomes.
The initial implementation will take place over the next six months, after which HP will undertake a significant and comprehensive BETA test period followed by all-inclusive training for all ANB IT employees to ensure the team understands the complexities and versatility of HP Superdome servers.
In second phase of the project, HP will provide mission critical services, that include fulltime technical support with a four hours call to restore commitment for the two Superdome servers and the 20 UNIX servers. The HP technical team of seven will be based in Riyadh as a dedicated Superdome support team for this special mission.
HPS Saudi Arabia represented by the Customer Support organization will provide a complete suit of Mission Critical Support Services to ANB, including the resident team. This service level agreement with ANB will provide improved performance as the bank will be able to focus on their core competency and customer care in the secure knowledge that the HP team will be watching the IT infrastructure.
HP's solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium business. HP in the Middle East employs about 500 people in the region. The company has been present in the Middle East since 1968, and opened its first regional office in 1994 and has offices in Dubai, Abu Dhabi, Riyadh, Jeddah and Khobar, Cairo and Ramallah. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
