Mace Group, the Qatar-based Technology, Media & Telecommunications (TMT) Group has launched the region's first international customer contact center in Doha with 150 seats. It plans to launch a similar facility in Dubai by the end of July.
Titled Mace Connect WLL, the Mace Group's customer contact center will offer professional round-the-clock services in English, Arabic, German, French, Russian and Hindi to corporations and brands around the world, through telephone, web chat, e-mail and telefax.
“The Gulf region with its multi-cultural ethos can be the ideal place for the outsourced model of back office processing services,” said Sheikh Ali Hamad Al-Thani, group chairman. Mace Group has entered into partnerships with software and hardware companies including Oracle, Compaq and Nortel to make this synergy possible.
The MACE group specializes in brand development and marketing communications and was funded by Sheikh Ali Bin Thani a member of the royal family of Qatar.With offices in the US, Qatar, the UAE and India, Mace group offers a package of Customer Relationship Management (CRM) services. — (menareport.com)
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