The Dusit Dubai has implemented the first ever hotel Upselling Program in the Gulf region.
This program, designed to provide an effective approach to proactive upselling in the front office and the reservations department equips staff to better meet the needs of every guest by recognizing and responding to individual requirements and presenting all available options for maximum satisfaction.
Research has shown that hotel front desk and reservation staff are sitting on a wealth of upselling opportunities. As they personally greet or check in each guest, front desk staff and reservationists can do more than provide courteous and efficient service. With proper training and incentives they can learn to identify guest's unmet needs and suggest alternatives that result in a better service for guests.
Not only does this program enhance the selling skills of the staff, it also acts as a motivational tool thus improving job satisfaction and reducing work related stress. In addition, results are tangible and can be measured on a regular basis greatly assisting the efficiency and productivity of the hotel. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
