ALBAWABA - David Boies, the attorney for Delta Airlines, has sent a letter to CrowdStrike's attorney on Thursday, according to CNBC, stating that 1.3 million customers were impacted by the cybersecurity company's most recent outage. He called the disruption "unacceptable" and demanded that CrowdStrike assume "real responsibility" in order to prevent legal action.
In a statement released on Thursday, Delta Air Lines reported that the CrowdStrike outage that occurred a month ago and the following widespread flight cancellations cost the airline around $550 million in losses, underlining that it is seeking compensation for damages from both the CrowdStrike and Microsoft.
According to an SEC report made by the airline located in Atlanta, the financial effect consists of a revenue hit of $380 million for the current quarter, damage that was "primarily driven by refunding customers for cancelled flights and providing customer compensation in the form of cash and SkyMiles."
The airline said that the event resulted in the cancelation of almost 7,000 flights and that it cost $170 million to recover from the technology-caused disruption and resume operations. It also said that because of the canceled flights, with fuel expenses anticipated to be $50 million lower.
In letters sent by lawyers representing Microsoft and CrowdStrike, the firms stated, according to Forbes, that they had offered to assist Delta but were rejected, and they asked Delta to retract its claims that the companies were at fault for the flight cancellations.
Delta issued a brief statement on Tuesday in reaction to the lawyers' letters, stating that “Delta has a long track record of investing in safe, reliable, and elevated service for our customers and employees,” adding that since 2016, the company has “invested billions of dollars in IT capital expenditures, in addition to the billions spent annually in IT operating costs.”
