Al-Yousuf Motors is the first dealer in the United Arab Emirates (UAE) to be presented with the General Motors Silver ‘Service and Parts Excellence’ Award. After qualifying for the GM Bronze Award for Services and Parts Excellence in 2002, Al Yousuf Motors’ promotion to Silver status the same year is proof of the success of its aggressive twelve-month service and parts expansion strategy and commitment to providing the finest customer care and convenience in the UAE, according to a company press release.
Al Yousuf Motors’ workshop on Sheikh Zayed Road in Dubai guarantees year-round quality service. Having commenced double shifts in February 2003, customers can now drop off their car before 7pm for all minor repairs and servicing and pick it up by 8am the next day to minimize disruption to their own daily schedule.
Services such as the after hours key drop facility, SMS quotes for extra work required and notification when the car is ready, as well as a free Internet facility to allow customers access to their e-mail while they wait, are all testimony to the extra miles Al Yousuf is willing to go to ensure customer satisfaction every time. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
