The Address Hotels + Resorts triumphs at Customer Service Excellence Summit in Doha
Press release
Al Bawaba
The Address Hotels + Resorts, the five-star premium brand of Emaar Hospitality Group, clinched the title for “Best Customer Service Initiative in Hospitality” at the recent Customer Service Excellence Summit 2011 in Doha, Qatar.
Honoured for its Guest Engagement Management Process, the initiative is a clear commitment to its guests and to drive continuous improvement across all aspects of the properties.
Sara Bianchi, Area Director of Quality of The Address Hotels + Resorts received the honour.
The initiative identified the key drivers of customer engagement to focus on for further elevating the guest experience. This included overall satisfaction from service extended by hotel associates to how the guests felt upon arrival and departure. These drivers were put into an impact plan to ensure that every department within the hotel brand met the corporate ethos of The Address Hotels + Resorts to assure tangible guest benefits.
Building on the philosophy Where Life Happens, The Address Hotels + Resorts focuses on a “one size fits one” strategy, where benefits to guests and service excellence are top priority.
The Address Hotels + Resorts has five properties in Dubai – The Address Downtown Dubai, The Address Dubai Mall, Downtown Dubai, The Address Dubai Marina, The Address Montgomerie Dubai, and The Palace – The Old Town, Downtown Dubai.
© 2000 - 2025 Al Bawaba (www.albawaba.com)
Background Information
The Address Hotels + Resorts
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group. The premium luxury hotel group has positioned itself as a choice perfect for business, leisure and group travellers. Address has brought a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service standards. Positioning its messaging as ‘Where life happens’, Address Hotels + Resorts offers a more personal and engaging experience to guests in a premium lifestyle environment, enriching the lives of its guests with luxury, style and elegance. Address Hotels + Resorts properties are situated in some of the most sought-after locations. The brand also owns and operates Address Residences which is a leader in the serviced and branded residences sector. Address Hotels + Resorts is set to operate hotels and serviced residences in international markets, in the region, as well as in Dubai.
Emaar Hospitality Group
Emaar Hospitality Group, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties, manages the company’s growing roster of hospitality and leisure projects. Emaar Hospitality owns and manages a diversified portfolio of hospitality assets such as hotels, serviced residences, golf resorts, Dubai Polo and Equestrian Club, recreation clubs, the Dubai Marina and associated yacht club. Emaar Hospitality Group’s vision is to be recognized as the premier global provider of personal, innovative and memorable lifestyle experiences.
Check out our PR service
Subscribe
Sign up to our newsletter for exclusive updates and enhanced content
