Leading Furniture Store in Jordan, Midas recently conducted a training program for its operations and warehousing staff focusing on customer service skills. The one-day program was held at the Sadeen Hotel in Khalda in cooperation with Business Solutions with an aim to raise the standards of customer services at Midas based on international standards.
The training course features a series of topics focusing on the roles and responsibilities of both executives and staff in operation and warehousing when delivering the furniture to the customers, in addition to setting new standards in servicing customers, meeting their needs both efficiently and effectively. The training program aimed at identifying the ideal qualities of a customer services representative and the means and methods for customer satisfaction. In addition to that, the training also included a series of practical training exercises focusing on problem solving and the challenges that face operations and warehousing staff during delivery to customers.
“The customer services program that was conducted for the operations and warehousing staff of Midas was customized for Midas which was in line with the Company’s policies, plans, and future outlook,” said Mohammed Al Assal, General Manager of Business Solutions, a marketing consultancy firm. He added, “Midas management is a big supporter of these types of programs which assess the performance of its staff on a regular basis and sets new standards that conform to the requirements of the Jordanian market. Midas Furniture is continuously enhancing the skills of its workforce which is highly qualified in the field of customer satisfaction and committed to performing its duties with care and professionalism.
About Midas:
Established in 1994, Midas is considered the largest importer of furniture and décor products in the Middle East of global brands such as: Stanley, AICO, Brookwood, Lane, Ashley, Sauder, Standard, Pulaski, Demeyere, Ridgeway Clocks, Best Chairs, Sentry Safes, Sealy, Simmons, and Raha Mattresses. Midas furniture services clients through 11 branches in Kuwait, Jordan, and Baghdad.
