The most elite executives from the GCC will gather at the 2nd annual international HDI-Middle East and Africa Conference and Expo: “Gateway to New Horizons”, 26-31 May at the Hotel Intercontinental-City Stars in Cairo, Egypt. Focused on globalization, call center, outsourcing, and IT service management best practices, the all new program highlights success stories and case studies featuring GCC companies.
More than 30 sessions across four tracks highlight issues of the day and practical approaches to drive performance and quality. Hosting the event in Egypt for the second time, HDI-MEA plans to offer this conference in a variety of venues around the region and will announce its next location during the Cairo event.
“The Gulf Coast States has achieved international acclaim for superior customer service, technology innovation, and trend-setting initiatives driving economic diversification,” says Mr. Moustafa Kadous, President and COO, HDI-MEA.
“Industry giants from the GCC, including Etisalat, Qatar Petroleum, Oman Mobile, Qtel, Sabic, Saudi Aramco, Emirates Bank, DHL, Bank of Bahrain & Kuwait, Tejari, Emircom and many others will be well-represented at the conference. These companies strongly support HDI-MEA initiatives, support their industry counterparts by attending the conference, and support their employees by sponsoring their participation in professional certification workshops,” Kadous added.
An event highlight will be Mr. Kadous’ presentation of the prestigious HDI International Team Excellence and Analyst of the Year Awards, honoring the world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering customer service and support.
Moustafa Kadous will also reveal the results of the first annual HDI-MEA Industry Practices and Salary Survey at the event. Launched in the U.S. 15 years ago as an annual research initiative, this long-awaited regionally-focused study will establish the performance and operational benchmarks for support services unique to the Middle East and Africa.
“This research will be the definitive resource for best practices trending, in-depth statistical information, and compensation levels for help desk and support center managers and the GCC countries are expected to make a strong showing in the finalists,” commented Ron Muns, HDI Founder and CEO.
Mr. Ahmed Nuseirat, Coordinator General, Dubai Government Excellence Program headlines an elite, multi-national faculty. Joining him are Dr. Tarek Kamel, Egypt’s Minister of Communication and Information Technology, and Mr. Mohammed Omran, CEO, Information Technology Industry Development Agency (ITIDA), event endorser.
“HDI-MEA has brought a serious business to our region. This is a very professional, high quality conference and expo and we fully support this initiative,” commented Omran.
Also featured on the program are top executives and industry experts from the UAE, U.S., U.K., the Netherlands, Malaysia, Saudi Arabia, and Egypt. An interactive technology expo features global call center outsourcers, leading technology solutions providers, and professional certification training companies. HDI - ITIL certification workshops, a variety of networking activities, and elegant social events complete the activities.
HDI has more than 10,000 members worldwide and business partners in every continent. For more details about the conference program, visit www.hdi-mea.com/hdi2007.
About HDI-MEA.
Founded in the United States in 1989, HDI is the world’s largest membership association for internal and external technical service and support professionals and the premier certification body for the industry. HDI has more than 10,000 members worldwide and business partners in every continent. HDI-MEA is the pre-eminent help desk industry thought leader, the first member-based organization serving this industry, and the only international help desk certification entity in the region. HDI-MEA empowers its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standard, globally recognized certification and training programs. HDI-MEA serves 71 countries with headquarters in Dubai, UAE, and support offices in Egypt and Saudi Arabia. For more information, visit www.hdi-mea.com.
