Extending its portfolio to include the Questra IDM Application Suite, an auto-intelligent remote support solution, Fujitsu Siemens Computers heralds a new era in IT services. The company turns traditionally reactive support services upside down, delivering proactive problem monitoring, identification and solving, also using Auto Immune Systems® (AIS) for high-availability IT operations. This will provide managed services customers as well as consumers with a significant improvement in quality of service.
Customers can expect increased system uptime and at the same time enhanced end-user productivity and satisfaction. Thanks to intelligent Questra software agents working as early warning systems, all Fujitsu Siemens Computers’ products are transformed into service-enabled systems where problems can be fixed immediately as or even before they occur, without onsite intervention. This ability to proactively detect and solve problems gives a new competitive advantage to the services offered by Fujitsu Siemens Computers, the leading European IT infrastructure provider. Questra will be deployed on each and every computer system manufactured or serviced by Fujitsu Siemens Computers, with the company’s PRIMERGY industry standard servers leading the way.
Says Richard Schlauri, Executive Vice President, Infrastructure Services at Fujitsu Siemens Computers: “IT systems and infrastructures continue to become increasingly complex and dynamic. To have actual and detailed information about computers as well as data centers is key to increase system availability and security. The Questra IDM Application Suite takes our service approach to a new level. Proactive remote monitoring combined with automated problem solving adds value to customers. Reporting problems via phone or email to a helpdesk agent becomes an outdated practice, as today’s machine-to-machine communication is more efficient and can even prevent future problems from arising. Today, this technology is an innovation but we are sure that it will quickly become a standard in the IT services business.”
In introducing intelligent device management for IT systems and environments, Fujitsu Siemens Computers has partnered with Questra Corporation, a leading provider of Intelligent Device Management (IDM) solutions and also the first company to receive investment funds from the SAP NetWeaver® Fund. One of the main benefits of the Questra solution is enhanced problem solving – since detailed, accurate incident and system configuration data is collected and fed into a system running the SAP® Customer Relationship Management (SAP CRM) application.
Emil Wang, CEO at Questra says: “Fujitsu Siemens Computers is redefining the concept of a IT Service Desk in a connected world. By creating the “digital IT Service Desk”, Fujitsu Siemens Computer’s system will have already identified, interrogated and resolved problems by the time rival helpdesk service organizations receive their first traditional help desk call. This is the dawn of a new age in truly managed IT services – from individual notebooks and printers through to enterprise-class server and storage devices.”
“Fujitsu Siemens Computers is on the cutting edge of the IT services market by delivering proactive services through the combination of support for SAP CRM customer data and remote monitoring capabilities,” says Jujhar Singh, Senior Vice President, CRM Product Management at SAP AG. “This allows them to promise higher service-level entitlements and monitor the compliance levels. The real-time configuration data and predictive response to incidents, yet to happen, makes Fujitsu Siemens Computers a leader in customer satisfaction.”
About Fujitsu Siemens Computers:
Fujitsu Siemens Computers is the leading European IT Infrastructure Provider with a strategic focus on next-generation Mobility and Dynamic Data Center products, services and solutions. With a platform and services portfolio of exceptional depth, our offering extends from notebooks through desktops to enterprise-class IT infrastructure solutions and services offerings. Fujitsu Siemens Computers has a presence in all key markets across Europe, the Middle East and Africa, with Infrastructure Services extending coverage approximately 170 countries worldwide. Leveraging the strengths, innovation and global reach of our joint shareholders, Fujitsu Limited and Siemens AG, we make sure we meet the needs of customers: large corporations, small and medium enterprises and private users. The company is a pioneer in providing environmentally conscious technology and processes, throughout the lifecycle of each product, and is a member of the Climate Savers Computing Initiative and Green Grid organizations. To meet stringent international standards for corporate social responsibility, Fujitsu Siemens Computers is a member of the United Nations Global Compact.
For more information on Fujitsu Siemens Computers, please visit: www.fujitsu-siemens.com, for Corporate Social Responsibility please see www.fujitsu-siemens.com/aboutus/sor/index.html.
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