Dubai Quality Group (DQG), in collaboration with the Knowledge and Human Development Authority (KHDA), has announced that it has prepared a combination of seminars, information campaigns and recognition rites as among several highlights of the Customer Service Week 2008 celebrations at the KHDA building in Dubai International Academic City from October 19 to 23, 2008. The Customer Service Week has been organised by DQG as part of its program to spread awareness about the importance of customer service and to underscore the Group's commitment towards helping organisations ensure customer satisfaction.
The activity seeks to reward exemplary performances by frontline representatives who often serve as the customer's primary contact point with any organisation, while also recognising other related departments that provide essential support for the customer service executives. DQG has also conceptualised the Customer Service Week as a pioneering venue for customer service professionals and staff to exchange ideas and best practices, while cultivating teamwork within customer service departments.
"The delivery of high-quality customer service is essential for any organisation to maintain a solid grip on the market. But more than that, excellence in customer service is a vital sign of a value-oriented and growth-focused business community, and is an important contributing factor to any society's overall growth. Dubai Quality Group has organised the Customer Service Week to help drive this important message and to provide an appropriate venue to recognise the efforts of various organisations to attain a truly high level of customer satisfaction," said Marwan Al Sawaleh, Chairman, Dubai Quality Group.
Dr. Wafi Dawood, Chief of organizational excellence of KHDA said: "Customer service is not the sole responsibility of an organisation's frontline staff. It must be a concerted effort by all members of an organisation. Through the Customer Service Week, we have prepared a number of activities that are designed to help organisations fully harness their resources to ensure optimum customer satisfaction. We are grateful to Dubai Quality Group for partnering with us in organising this meaningful activity."
As part of the Customer Service Week's public awareness activities, the group and KHDA will launch the event on October 19. DQG will also facilitate the signing of the "Ahed" agreement, while a training session with the theme "Delivering world-class customer service" will also be held.
Other activities include sharing of best practices, an "E-Complain" session in coordination with DQG, brainstorming sessions tackling various customer service issues, and an "Awareness Day" on the importance of customer service in the race for excellence. A full session has also been devoted to discuss the topic "What customers want from the Government", which will be complemented by site visits to select Government Departments. The weeklong celebrations will be capped off by a recognition ceremony for frontline representatives, along with a "Cinema Day" focusing on awareness activities about customer service, and a brainstorming session with the topic "How can we celebrate the Customer Service Week in the next year?"
DQG is a non-profit organization dedicated to raising the general performance level of the local business environment. The Group works to provide competitive advantages to members by offering value-added and cost-effective services; providing comprehensive quality services that exceed expectations of members; facilitating continuous improvement in all aspects of business processes; and cultivating an environment that encourages learning and personal development.
Dubai Maritime City Authority to sponsor
Dubai Boating Guide
Dubai, 18th October 2008 - Dubai Maritime City Authority is to be the sole sponsor for Explorer Publishing’s Dubai Boating Guide, which is due for release in October 2008. With predictions of Dubai’s boat registration set to rise from significantly in the next five years, the next logical step was to devise a guide that covers all aspects of boating and sailing in the region.
Faisal Al Jassim, Assistant Manager – Marketing, Dubai Maritime City comments: “We are delighted to be supporting Explorer Publishing’s Dubai Boating Guide to increase awareness and educate those with an interest in all things maritime. Dubai Maritime City will play a key role in the regional and international maritime industry and for us, providing in-depth information that is user-friendly and useful for everyone is essential.”
Al Jassim also added: “As the official maritime authority of the Emirate of Dubai, it only seemed natural that we support Dubai Boating, which will be a valuable source of information for all boat owners and fans.”
Alistair Mackenzie, Publisher, Explorer Publishing comments: “The unity between Explorer Publishing and Dubai Maritime City is a great reflection of what we are trying to achieve; we are meeting the demands of the rapid development of the boating industry in Dubai.”
Dubai Boating provides in-depth information on all aspects of boating and sailing in Dubai. It covers everything from buying a boat to finding a marina to moor it, plus all the regulations and paperwork involved. The book also features a comprehensive section on where to sail, marinas, future developments, maintenance, yacht clubs plus boating-related activities, maps, and a directory.
Dubai Maritime City incorporates a full range of industrial, commercial, residential and leisure facilities distributed in six distinct districts: Harbour Offices, Harbour Residences, Maritime Centre, Dubai Maritime City Campus, Marina District, and the Industrial Precinct managed by Drydocks World – Dubai. Upon completion, the city will feature over 1,000 berths for boats and yachts located in its Harbour Marina and Maritime Centre Marina areas.
Explorer Publishing was founded in Dubai in 1995, and has rapidly expanded its portfolio of Residents’ Guides, Mini Guides, Mini Maps, Maps & Atlases, Lifestyle Guides and Photography books, covering the Middle East, Asia Pacific, Europe, North America, Africa and beyond.
