Dubai Customs develops two approaches of Enterprise Architecture and Polls Management
Dubai Customs received on Monday, May 25th, 2009 a delegation from Dubai Courts headed by Doctor Yousof Ali Hamid Al Suwaidy, Director of the Strategy and Corporate Performance Management who learned about a number of programs and approaches implemented at Dubai Customs. The visit comes as part of the cooperation and expertise exchanging initiative among governmental departments.
At the beginning of the visit, Mr. Ahmed Abdul Salam Kazim, Director of Strategy and Corporate Excellence at Dubai Customs has welcomed the Dubai Courts delegation. "This visit sustains the strong relations between the two departments and helps improve mutually implemented programs by exchanging expertise and knowledge. Dubai Customs takes pride in the programs it implements as they are developed internally without seeking any external help. The programs also rely on the extensive experience of the Department's employees and on their understanding of the clients’ needs and requirements. Therefore, the results are always fruitful and cost effective”, he said.
The Dubai Courts delegation has learned about the most prominent programs adopted at Dubai Customs through a presentation given by the Department of Strategy and Corporate Excellence and the Department of Business Process. Some of the issues that were discusses also include: Enterprise Architecture and Process Management, the department’s methods for conducting opinion polls and its internal and external Satisfaction Surveys system. In addition to discussing Dubai Customs’ Standards of Excellence in relation to the quality of service , environmental policies, workplace health and safety policies as well as several other high standard programs all of which have contributed to Dubai Customs’ obtaining international Excellence Certificates and recognition.
Thanking Dubai Customs and praising its work methodology, Doctor Yousof Al Suwaidy said:" This visit is part of Dubai Courts coordination with other governmental departments aiming for continuous improvement and development in order to achieve Performance Excellence. Therefore, we are keen to know more about the distinguished practices that are applied by Dubai Customs, especially those that deal with managing and developing business and opinions polls systems. Despite the fact that some departments within Dubai Government cater for different clients, in general, there are many similar aspects of the work programs between them, and thus it would be useful to benefit from the wide-ranging scope of expertise that could be applicable from one department to another.”
One of the common aspects that Doctor Yousof Al Suwaidy pointed out was the fact that the Strategy Divisions at both Dubai Customs and Dubai Courts conduct Opinion Surveys programs in cooperation with the Human Resources Divisions in both departments. He said:" The practices implemented at Dubai Customs are exceptional, thus we intend to exchange expertise regarding this in the upcoming future".
The Dubai Courts delegation included Khalifa Mohammad Al Mahrizy, Head of the Performance Management sector, Miss Mariam Bin Lahej, Head of Quality Department, Ms. Mariam Hassan Al Marri, Head of the Polls, Complaints and Suggestions Department and Miss Suhaila Thani Al Mohairy, Officer of Complaints Suggestions. The delegation members were accompanied and received at Dubai Customs by Doctor Ahmad Al Hindawy, Advisor to the Corporate Excellence Department, Mr. Ahmed Saeed Al Khuroosi, Senior Manager of Business Process Department as well as Miss Shamsa Al Raisi, a Study Expert at Strategy and Corporate Excellence division.
The delegation has listened to a presentation on the methodologies implemented at Dubai Customs to conduct and study opinion polls as well as their effect on the department’s annual plans and strategic objectives. Several examples of these surveys which were done with clients, employees, suppliers, strategic alliances or other society members were demonstrated during the visit.
A presentation on the methodology of Enterprise Architecture and Process Management that applies the System Architect technology has been given to the delegation. This system is designed according to the best international practices in the field of Enterprise Architecture and applying it contributed to forming a comprehensive image about the Department. It also prevented the overlapping of tasks between the different organizational units and divisions. The system assists as well in allocating the best cost effective alternatives for Enterprise Architecture by using the simulation feature in the implemented methodology.
At the end of the visit, Mr. Ahmed Saeed Al Khuroosi and Mr. Yousof Al Suwaidy have exchanged memorial gifts and agreed to continue mutual communication and to exchange expertise between Dubai Customs and Dubai Courts in the near future.
