Dnata, the passenger and ground handling operator at Dubai International Airport, has unveiled its newly refurbished Special Handling Lounge within the airport terminal.
The enhanced facility, located in the airport concourse between departure gates nine and 11, boasts a larger seating area for wheelchair passengers and an exclusive area for unaccompanied minors tastefully decorated in vibrant colours.
Ismail Ali Albanna, Dnata’s Executive Vice President said: “Dnata is pleased to offer an enhanced lounge facility for passengers requiring special support while traveling. In an average month our staff manage more than 10,000 requests for special handling, and our refurbished lounge facility will provide our customers with greater comfort and more amenities.”
Each seating area in the enhanced lounge is equipped with television sets to entertain passengers waiting to board their flights, and offers passengers a choice of hot and cold refreshments.
Dnata’s Special Handling Lounge at Dubai airport is open 24 hours, and manned by multi-lingual staff which have been trained to look after the elderly, unaccompanied children, and wheelchair passengers. The special handling team works closely with airline representatives to ensure those in their care reach departure gates on time and receive priority boarding, and they also look after passengers’ needs in and around the airport concourse.
For other passengers traveling through Dubai Airport, Dnata also operates a 24-hour Marhaba Lounge where facilities are available to all, regardless of airline or class of travel, for a small fee. The lounge boasts a Business Centre with free internet access through six computer terminals, outlets for personal laptops, telephones and fax; a wide buffet choice of hot and cold meals, comfortable settees and rest areas, bar service, TV and reading materials. Marhaba hostesses alert customers when their flights are called and a buggy service is available to whisk customers to their departure gate. Staff also provide additional services such as reconfirmation of onward flights and check-in for transfers.
